Privacy Policy

1. Introduction

Welcome to Vtrust, operated by Vlancer AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Profile information (bio, skills, expertise, profile picture)
• Payment information (processed securely through our payment processor)
• Communication data (messages, proposals, offers)
• Identity verification information (for KYC purposes)
• Documents and files you upload to the platform

2.2 Automatically Collected Information

• Device information (device type, operating system, unique device identifiers)
• Usage data (features used, actions taken, time spent)
• Location information (with your permission)
• Log data (IP address, access times, app crashes)

2.3 Information from Third Parties

We may receive information from:

• Authentication services (if you use social login)
• Payment processors (Stripe)
• Analytics providers
• Public databases and identity verification services

3. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our Service
• To create and manage your account
• To facilitate connections between clients and service providers
• To process payments and transactions
• To send you notifications about your offers, proposals, and contracts
• To communicate with you about updates, security alerts, and support
• To verify your identity and prevent fraud
• To comply with legal obligations
• To analyze usage patterns and improve user experience
• To enforce our Terms of Service

4. How We Share Your Information

We may share your information in the following situations:

4.1 With Other Users

When you create offers or proposals, certain information (name, profile, expertise) is visible to other users to facilitate business connections.

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processing (Stripe)
• Cloud hosting and storage
• Analytics and performance monitoring
• Communication services (SMS, push notifications)
• Customer support tools

4.3 For Legal Reasons

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, privacy, safety, or property
• Investigate potential fraud or security issues

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent where processing is based on consent
• Opt-out: Opt-out of marketing communications

To exercise these rights, please contact us using the information in the "Contact Us" section below.

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take steps to ensure it receives an adequate level of protection.

10. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Push Notifications

We may send push notifications about important updates, messages, offers, and proposals. You can disable push notifications through your device settings at any time.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this policy. We will notify you of any material changes by posting a notice in the app or sending you an email. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: