VTrust
Vtrust Web

Delete Your Account

We're sorry to see you go. You can request deletion of your account and personal data below.

Before You Delete

Please note that deleting your account is permanent and cannot be undone. When you delete your account:

  • Your profile, including name, bio, skills, and profile picture will be permanently deleted
  • All your proposals, offers, and contracts will be removed
  • Your chat history and messages will be deleted
  • All uploaded files and documents will be permanently removed
  • Your payment history will be retained for legal and accounting purposes (up to 7 years as required by law)
  • You will no longer be able to access your account or any associated data

Important: If you have any active contracts or pending payments, please resolve them before requesting account deletion.

How to Delete Your Account

Option 1: Delete from the Mobile App

  1. Open the Vtrust app on your mobile device
  2. Go to Settings or Profile
  3. Scroll down and tap "Delete Account"
  4. Confirm your decision by entering your password
  5. Your account will be scheduled for deletion immediately

Option 2: Request Deletion via Email

If you prefer to request deletion via email or cannot access the app, please send an email to:

Email Address:

support@vlancer.ai

Subject Line:

Account Deletion Request

Required Information:

  • Your full name
  • Email address associated with your account
  • Phone number (if registered)
  • Reason for deletion (optional)

We will verify your identity and process your deletion request within 30 days of receiving your email.

Data Deletion Timeline

Immediately:
Your account is deactivated and you can no longer log in
Within 30 days:
All personal data is permanently deleted from our active systems
Within 90 days:
Data is removed from backups and archives (except data required for legal compliance)

Data We Must Retain

For legal, tax, and regulatory compliance, we are required to retain certain information even after account deletion:

  • Transaction records and invoices (up to 7 years)
  • Tax-related information
  • Records related to legal disputes or investigations
  • Fraud prevention data
  • KYC verification records (as required by financial regulations)

This data is stored securely and is only accessible for compliance purposes.

Alternative: Temporary Deactivation

If you're not sure about permanently deleting your account, you can temporarily deactivate it instead:

  • Your profile will be hidden from other users
  • You won't receive notifications or messages
  • Your data will be preserved
  • You can reactivate your account at any time

To deactivate your account, contact us at support@vlancer.ai

Your Rights

Under data protection laws (including GDPR and CCPA), you have the right to:

  • Access your data: Request a copy of all personal data we hold about you
  • Correct your data: Update any inaccurate information
  • Delete your data: Request deletion of your personal information
  • Export your data: Download your data in a portable format
  • Object to processing: Opt-out of certain data processing activities

For more information about how we handle your data, please read our Privacy Policy.

Need Help?

If you have questions about account deletion or need assistance, please contact our support team:

Vlancer AI Support

Email: support@vlancer.ai

Website: https://vlancer.ai

We typically respond to deletion requests within 2-3 business days.

Changed your mind? You can always create a new account in the future, but your previous data cannot be recovered once deleted.